Privacy Policy

Who is responsible for your information?

Mutual Safes is responsible for the personal information processed through this website. Our manufacturing and head-office address is 325 Zasm Street, Waltloo, Pretoria, South Africa.

For questions about this policy, a request relating to your personal information or a privacy concern, contact info@mutual.co.za or call 0800 002 971.

Information we collect

We collect information you choose to provide when you contact us or ask us to help with a product, service or project requirement. This can include:

• your name, company and contact details, including email address and phone number;
• your province or region and the product, service or industry you are enquiring about;
• the contents of your message, including site, quantity, access or operating details you decide to share;
• information you provide when you communicate with us by email, telephone, WhatsApp or another direct channel.

Technical information

Our hosting and security systems may receive technical information needed to deliver and protect the website, such as an IP address, browser or device details, requested pages and the time of a request. We use this information for service operation, troubleshooting, security and abuse prevention.

The current public website does not use advertising or analytics cookies. If a future feature introduces a new type of cookie or tracking technology, this policy and any required notice will be updated before or when that feature is introduced.

How we use information

We use personal information to:

• respond to enquiries, requests for quotations and questions about Mutual products or services;
• understand the location, application and operating context relevant to a requirement;
• coordinate communication with the appropriate Mutual team member, branch, supplier or service provider;
• operate, maintain, secure and improve the website and enquiry service;
• meet legal, regulatory, accounting, audit, dispute-resolution or record-keeping obligations; and
• protect the website, our systems and other people from fraud, abuse or security incidents.

Enquiries and email

When you submit the website enquiry form, the details are sent to Mutual Safes for follow-up. We may send an acknowledgement or confirmation to the email address you provide. The form asks for only the information needed to understand and respond to the enquiry; please do not include passwords, payment-card details or information that is not relevant to your request.

The website uses service providers for hosting, security and email delivery. Those providers may process information on our behalf and are expected to protect it and use it only for the service they provide.

When we share information

We do not sell personal information. We may share relevant information only where reasonably necessary with:

• Mutual Safes employees, representatives and associated service teams who need it to handle the request;
• technology, hosting, email, security and professional service providers acting on our instructions;
• a successor, purchaser or professional adviser involved in a legitimate business reorganisation; or
• a public body, regulator, court or law-enforcement authority where disclosure is required or permitted by law.

Where information is processed

Depending on the provider and the systems supporting the website, information may be processed in South Africa or another country where a service provider operates. Where this happens, we take reasonable steps to require appropriate confidentiality and security safeguards and to handle the transfer in accordance with applicable law.

Retention and security

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, for a related legitimate business purpose, or to meet legal, accounting, dispute or security requirements. The appropriate period depends on the type of information and the context of the relationship.

We use reasonable technical and organisational safeguards to protect information against loss, misuse, unauthorised access, disclosure, alteration or destruction. No internet transmission or storage system can be guaranteed to be completely secure, so please use care when deciding what to send to us.

Your rights

Subject to the conditions and limitations in applicable law, you may ask us to:

• confirm whether we hold personal information about you and request access to it;
• correct or update information that is inaccurate, incomplete or out of date;
• delete information where there is no lawful reason for us to continue retaining it;
• object to or ask us to limit certain processing; and
• withdraw consent where processing is based on consent, without affecting processing already carried out lawfully.

Complaints and changes to this policy

Please contact us first so that we can understand and address a privacy concern. You may also complain to the South African Information Regulator if you believe that your personal information has been handled unlawfully. Its contact details and complaint guidance are available from the official Information Regulator website.

We may update this policy when the website, our services or applicable requirements change. The date at the top of this page shows when the current version was last updated.